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System Requirements
 Windows Vista / XP SP2
 Contact us for Mac availability
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The next generation of Service Industry Software is here!
How would you like to add an extra 3 to 5 billable days every month for each of your service technicians? That's exactly what you can do with SmartServe Paperless Office™. By combining the latest in communication technology with SmartServe’s state of the art features, you can add 20 to 40 HOURS per month per tech in billable time, while saving hundreds of dollars in fuel and paper processing costs. Imagine being able to dispatch service assignments to technicians in seconds instead of having them drive to your office every day!
SmartServe Paperless Office will also give your sales team a huge competitive advantage. While the other guys are taking their handwritten notes back to the office, your sales team can use SmartServe to perform an inspection, create a bid, capture a signature and schedule the job before they even leave the customer's site.
SmartServe Is For Any Size Service Company
SmartServe is available for any organization from the large fleet to the single operator. Users of the SmartServe Network version will appreciate SmartServe’s ability to store up to 8 Terabytes of data with a virtually unlimited number of local and remote clients. And, SmartServe even works with QuickBooks®!
Go Paperless And Save "Green"
SmartServe is a “Green” software solution because it allows you to operate in a paperless environment. Not only can you reduce or eliminate paper usage, but you will also cut printing, postage and fuel costs while helping the environment. Everything you need to connect your office and field is available. SmartServe includes Bid forms, Service Tickets, Work Orders, Invoices, Contact Reports, Digital Photos, Scheduling and more. If you need paper copies each form can be printed on plain paper. Need customer signatures? With a Tablet PC® clients can sign right on a tablet then send the authorized “paperwork”, complete with signature, to the office in seconds.
Add Custom Drawings to SmartServe Documents
SmartServe is integrated with SmartDraw®, the world’s leading drawing program. SmartDraw allows anyone to create professional drawings that can be added to inspections, bid proposals and service records. Each SmartServe service record has the ability to store the drawing and can be synchronized to the office via FX Connect (see description below).
Choose the entire Suite or a combination of modules
SmartServe is available in Modules. Start out with our Suite or purchase only the modules you need now and add others as you grow.
Full Suite $1,999
Includes all modules above. Enjoy all the features and save hundreds of dollars. Cash flow a problem? We also offer a cost effective Subscription Plan. You can get the entire suite, complete with unlimited support and upgrades, for a setup fee of only $99 plus $99 per month, (paid quarterly). We'll even credit your subscription fees towards purchase if you buy within the first 90 days of use.
Available Modules include:
Billing & Contacts Module $599
The B&C module includes Order Entry, Invoicing, Statements, Accounts Receivable, Guarantee Forms, Work Orders, Service Tickets and drawing forms. Sales, Sales Tax, and Commission reports are also included. You can with one click of a button create Yahoo Maps®, access SuperPages® or dial any phone number in the world via Skype®.
Routing & Scheduling Module with Smart Planner $499
The Routing and Scheduling module allows any service ticket to be assigned to a specific route or schedule. Our advanced Recurrence feature allows you to schedule repeating service calls. You can even include the desired service day of the week and week of the month. Our Smart Planner™ enables office workers to quickly assign appointments based on a colorized postal code system to optimize route efficiency.
Inspection Module $399
The SmartServe Inspection Module includes a 10 page customizable form (with cover page) containing multiple letterhead options, titles, inspection conditions (time, date, weather, temperature etc.) and inspector signature. Store an unlimited number of text based forms or contact us for a quote on a custom form designed just for your business. Each inspection can include a drawing created with SmartDraw (see below). The Inspection Module is also integrated with the Photo Manager Module (below) allowing users to store 2,4 or 6 photographs per page.
Bid Module $199
The Bid Module enables you to quickly create your own customized Bid Proposals. You can even capture a client's signature (Tablet PC® required) then synchronize the signed order to your office with FX Connect™...... a must have if you want to be truly paperless!
Contact Reports Module $99
Everyone needs contact management (CRM) to keep track of customers and vendors. This module enables you to track each time anyone in your company interacts with someone in your database, whether by email or verbal contact. The email form contains customizable Subjects and form "letters" stored in the Setup area of SmartServe. Each Contact Report form automatically adds the date and time when the contact occurred and has customizable value lists to document the contact Purpose, Location, Product or Service and Action Items.
Photo Manager Module $199
It has been said that a picture is worth a thousand words. With the SmartServe Photo Manager you can create an unlimited number of digital photo pages to go along with your Inspection Reports, Bids and Service Tickets. Display 2, 4 or 6 photos per page.
Renewal Module $199
The Renewal Module allows you to quickly find all treatment and service guarantees that are expiring during a given time period then print or email a customizable Renewal Notice to each of your clients. (Billing Module Required)
Word Processing Module $99
It only takes a few seconds to say "thank you" to a client with the SmartServe Word Processing Module. Create professional looking letters, complete with color logos and signatures, which can be printed or emailed to your clients. Predefined form letters can be instantly added from convenient drop down lists allowing you to create an unlimited number of correspondence types.
Contracts Module $99
SmartServe allows you to create a variety of custom contracts so there is no confusion on the customer's part as to what services are being ordered. With a Tablet PC® your clients can sign the contract which you can then synchronize to your office.
SmartServe Network Server™ $5,999
The SmartServe Network Server is a high-performance network version of the SmartServe Suite and includes 3 network users (add $999 for each additional seat). The server installation allows access over a network for up to 250 simultanous users. SmartServe Network Server allows network users to maximize the performance and security while automating backups and administrative tasks. SmartServe Network Server runs on a dedicated Windows XP® Professional computer or Windows 2003/2007 Server (not included) with a minimum of 2 GB of RAM.
QuickBooks® Plug-In $299
Yes, SmartServe works with QuickBooks! QuickBooks is the most popular accounting software package used by small businesses. With the click of a button you can synchronize customer contact records, invoices and payments. QuickBooks Pro, Premier, Contractor or Enterprise required.
SmartDraw® $299
SmartDraw is a "mini-cad" software system that provides the power to create drawings that will set you apart from your competition. Best of all, SmartDraw is easy to learn and runs on any Windows® platform including desktop, laptop or Tablet PC®. SmartServe users can access SmartDraw by clicking on the "Artist Palette" button located on any graphic page. Deduct $100 when purchased with any SmartServe Module. Suite purchasers receive SmartDraw FREE of charge.
FX Connect™ $199 per year/user
FX Connect™ is an optional service which allows SmartServe users to dispatch service requests to field users. New Image will configure and maintain all your user accounts and the FX Connect Server....all you need to provide is an Internet connection.
Support, Maintenance and Guarantee
Customers who purchase SmartServe receive Unlimited Live Help and FREE upgrades for 90 days. Optional Annual Maintenance plans are available at 25% of current price of the SmartServe modules purchased. SmartServe comes with a 100% money back guarantee. If at any time within the first 30 days you become dissatisfied just let us know and we will give you a full refund.
System Requirements
Single User
· Windows XP® (SP2), or Vista® contact us about Mac® availability
· Pentium III 800MHz or higher (512 MB of RAM minimum Windows XP, 1 GB minimum Windows Vista)
Network Server
· Windows XP® Professional (SP2), or Server 2003
· Pentium III 800MHz or higher (2 GB of RAM minimum )
SmartServe Service Based Software
Provided by New Image Software. Contact New Image Software to discuss your business process and learn how to easily integrate SmartServe service based software, into your service business.
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